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Orising - unique hair care products designed with YOU in mind

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HomeCONTACT USReport a Problem

Report a Problem

Types of Problems

Initial Explanation and Next Steps

    Product not yet shipped

    Please send us your Order Number and we will get back to you with the reason for the shipping delay

    Product shipped but never arrived

    Please send us your Order Number and we will get back to you with the reason for the shipping delay. You may want to contact the postal carrier for more information.

    Product received, packaging damaged

    Please see our Damaged Products Policy

    Product received, contents leaked

    Please see our Damaged Products Policy and provide a clear picture of shipment contents with exact location of the leak

    Wrong product(s) received

    Please send us your Order Number and a clear picture of your shipment contents

    Wrong packaging sizes received

    Please send us your Order Number and a clear picture of your shipment contents

    Wrong number of units received

    Please send us your Order Number and a clear picture of your shipment contents

    Had an adverse effect from using a product

    Please describe the situation in as much detail as possible, using exact dates and mentioning if you used any other products on your hair or scalp prior to, during or after using Orising products. Provide clear pictures of areas of your hair/scalp that experienced an adverse effect. Our trichologist will get in touch with you.

    Product does not work as advertised

    Our products are not medications and thus do not guarantee a cure of your hair/scalp problem. Please describe your situation in as much detail as possible. Please see our Ask a Trichologist page under Free Consultation to learn more about what else may cause hair/scalp problems.

    Coupon code used was not honored

    Please send us your Order Number and list a coupon code you tried to use.

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